Ask MOO About: Payment methods

How can I pay for my cards?

We accept Visa and Mastercard debit/credit cards and American Express for direct payments. Or you can pay with Maestro, Solo, Visa Delta, or Visa Electron via your Paypal account.

If you don't have a PayPal account, you can set one up as part of our checkout process.

Can I pay with cash or cheque?

Sorry, no.

Is my payment secure?

Yes. We take security extremely seriously, and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.

Do you store any information about me?

Yes, some. We keep your name, email address, and a list of your previous orders, to make it easier for you to reorder in the future.

We don't store your credit card details.

For more information, please also check our Terms and Conditions and our Privacy Policy.

Do you share any stored information with third parties?

No. And we never will. Ever.

I am ordering for my company, but there isn't a company credit card I can use. Do you accept any other form of payment?

Not normally, no. But if yours is a large organisation and you're placing a large order, we might be able to make alternative arrangements. Please get in touch and we'll talk it over.

I am VAT registered in the EU; how do I make sure I am not charged VAT?

Enter your VAT number when you order. We will check it with the Taxation and Customs Union and as long as it's valid, we won't add any VAT.

Do you do discounts for bulk orders?

We do. Please click for a list of MOO's prices and discounts.

I am having trouble paying for my order!

Oh no, sorry to hear that. Please see our payment problems FAQ, or contact customer service for help.

Email Support

If you have a question about your order or they have arrived with problems, please contact our customer service team for help.

They're nice people, you'll like them, and they'll fix any problems you're having.

Contact MOO

Live Chat Support

Having trouble making your order or need some more information before you buy? Try a Live Chat with the team. They'll answer your questions about placing an order via instant message chat.

_{Please note, as we are testing this service we may not be available at all times.}

Live help: chat now