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Delivery and Turnaround

Delivery and Turnaround

Turnaround times

How long will it take for me to have my order in my hands?

It depends on which shipping method you have chosen, your delivery address and the contents of your order. Rather than overwhelm you with complicated shipping tables, we've created a trusty cost and turnaround time calculator - click here to get an estimated delivery for your exact needs.

When you place an order, we'll show you an estimated arrival date - this is based on which product you've ordered and which shipping method you have chosen. Please note, StickerBooks take a little longer to print, so allow an extra couple of days for delivery.

Shipping & Delivery

Do you deliver to where I live?

Yes, we deliver anywhere in the world! In the UK, our standard deliveries are sent via Royal Mail, La Poste and DHL Mail. For trackable delivery we use DHL Express.

I've heard that deliveries to South America and parts of Asia take a long time.

We've had reports of slow deliveries to certain places such as Brazil and Singapore. If you're concerned, choose trackable delivery - it's fully trackable and usually arrives in 2-5 business days once dispatched.

Where are you based?

Our headquarters is in London, England. We have also have an office in East Providence, Rhode Island, USA.

What happens to my delivery if I'm not at home?

Many of our packages are small enough to fit through most domestic letterboxes. If you picked trackable shipping, your local delivery agent may require a signature. If you work during the day, it's best to have your order delivered to your work address.

I want to place a large order. Will it all ship together?

We do try to ship whole orders together. If there are any delays or some products take longer to print, we might split it up (but we'll keep it to a minimum).

I want to place a large order and have different packs delivered to different places. Do I still qualify for reduced shipping costs?

Sorry, no. We have to pay shipping for every separate delivery; we can only cut the price when multiple items are going to the same delivery address.

I've got an English version of my address and one in a non-Western alphabet. Which version should I use?

If possible, we'd like the English version, please. We can of course print other character sets, but it's easier if you give us the English version, in case we need to look you up.

I need my order delivered sooner, can I pay extra for faster shipping?

We offer next day delivery on Classic and Green Business Cards, as well as a 2 day turnaround on almost all MOO products (excluding Stickers and Letterheads)

Please note, there is a deadline for next day delivery (order before midday BST) and for 2 day delivery (order before midnight BST).

What days do you send out orders?

Every weekday, Monday to Friday (also known as 'business days' or 'working days').

How much does postage and packaging cost?

It depends what you've ordered and which shipping method you have selected. We'll show you exact prices when you make your order, but if you'd like to see a list of basic shipping costs, click here.

Will I be notified when my order is out for delivery?

UK customers choosing trackable delivery will receive text messages from DHL when their item is out for delivery (if a mobile number is provided). Whilst this option is not yet available for all customers, everyone ordering a physical product from MOO will receive a dispatch email when your order leaves our premises.

Next Day and 2 Day Delivery

I need my order delivered sooner, can I pay extra for faster shipping?

We offer next day delivery (Classic and Green Business Cards only) or 2 day delivery on all orders, excluding those containing Stickers or Letterheads.

Collection at events

Can I collect my order from an event?

Yes for some events you can. We list events from which you can pick up your order in cart on the Shipping Options page.

Can I collect my order from a MOO office?

Not normally, but we do make occasional exceptions. We're based in London, England and Providence, Rhode Island, USA so if you'd like to find out more please contact our Customer Service team.

Tracking your order

Can I check the progress of my order?

Yes. All MOO orders show up in your account, and we'll tell you if your order is being processed, printed, or has been shipped. If you selected trackable shipping, we'll email you a tracking number and link when your cards have been shipped. You can use this to keep a close eye on your order in transit. If you've lost it, you can find all the information in the "Order History" section of "Your Account".

Email Support

If you have a question about your order or they have arrived with problems, please contact our customer service team for help.

They're nice people, you'll like them, and they'll fix any problems you're having.

Contact MOO

Live Chat Support

Having trouble making your order or need some more information before you buy? Try a Live Chat with the team. They'll answer your questions about placing an order via instant message chat.

Please note, as we are testing this service we may not be available at all times.

Live help: chat now
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