I've just placed my order but I need to change the shipping address, can I do that?
Yes. Go to "Your account" (found in the "Help" section in our top navigation bar) and select "Order history." Find the order you want to change and click "Edit shipping address." As long as the order hasn't been shipped already, it will go to the new address.
Can I upgrade to Express shipping?
We'd love to offer this and we're working on making it happen; but right now it's not possible to switch the shipping methods after the order has been placed.
Can I add more to an order I've just placed?
Not normally, no, but we might be able to help. Get in touch with Customer Services and we'll see what we can do.
I placed two orders, can you combine them into a single shipment?
Contact us if you've placed two orders in quick succession; we don't want you to pay twice for shipping unnecessarily, so we'll try to help out if we can.
Can I cancel or change my order?
It depends how far through the process you are.
After placing an order, there's normally a 3-hour window before it will be processed, so you'll probably be able to make changes during this time. Go to "Your account" (found within "Help"), then "Order history" and look for the order you want to change.
If the order is marked "Printing" or "Dispatched", it's usually too late to make changes.
If you think you've made a terrible mistake and you need some help, contact Customer Services. We'll do our best to help.
Can I cancel a single item from my order?
Sorry, no. You can only cancel the entire order.
How do I get a VAT invoice/receipt?
When you have completed your order, we'll provide a link to download an official invoice/receipt for your order. It includes all the relevant VAT information (including MOO's VAT number).
If you missed it at checkout, you can access the invoice via "Your Account" section when logged into MOO.
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