- What do I do if my order hasn't shown up in the specified time?
- Hang in there for another 5 working days and then let MOO know if they still haven't turned up. We'll do everything we can to get your order to you, so please don't worry.
- Actually... how long should it take to get my stuff?
- That depends on what you order. Check out the Delivery FAQ for more details on that.
- My order isn't at all what I expected. What do I do, MOO?
- Oh no! That's a shame… Please contact MOO and let us know what the problem is. If it's fixable, we'll fix it.
- My MOO order arrived and it's damaged! What now?
- We're really sorry to hear your order got messed up. Please do get in touch with our customer service team, and provide as much detail about the problem as possible.
- Do I need to send them back to MOO?
- There is no need to return them – that'd delay us getting you the corrected order! We occasionally like to see the problem up close, but we'll let you know if it is necessary after you have contacted customer services.
- Can I get a refund?
- Please get in touch if you're not happy with your MOO order. Once we know what the problem is, we'll let you know how we can help. Please note though, that we only issue refunds in exceptional circumstances rather than as a matter of policy. MOO feel like we've failed if we have to give your money back, and that's no good at all.
- Can I cancel or change my order?
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That will depend on how far down the process your order has gone.
We try to get orders printed as soon as we can, so if your order is listed as 'printing' or 'dispatched' on your account page it is too late to edit or cancel it.
If you think you've made a terrible mistake with your order and it's too late to edit or cancel, please contact customer services. We'll see if there's something we can do to help.
If you are very quick after ordering, it may still be possible to make changes. To do this:
- Head over to your account page and log in
- Scroll down to the section marked 'your orders' and locate the order you've just made. (Each order you make will be dated with the day you made it.)
- If your order is still waiting to go to print, you'll see an option to edit or cancel it.
- Clicking edit will take you back into the process, for you to make and save your changes.
- Clicking cancel will stop the process and return any money taken to your account.
We love to print
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